Credit card immediately debited however no confirmation email and two weeks later still no goods. The Sapphire and the Perfecto Gold Plus have done wonders to my skin! The only thing I find a little bit of bother is they ship it with non Australia Post, so if you have any Parcel Collect address, there will be some complication. Accidentally ordered something (order #1103713489). I've heard/seen Adore Beauty for quite sometime before I made my first purchase. Ltd. All Rights Reserved. Hi. Like Mecca and Sephora, Adore Beauty is brand agnostic, rather than beholden to leading cosmetics companies, and sells 13,000 products across more than 200 … 478 likes. Love the product I have bought many times now and will continue to purchase it from Adore Beauty. Adore Beauty Business Hours. Thankyou so much!!! I always order my skincare and makeup from Adore for the simple fact that I always get a Tim Tam and delivery is always fast.I’ve never had a bad experience! A 3 week delivery time does sound like a significant delay though, so we can absolutely look into this for you if you follow either of the avenues above :). Adore Beauty has 10-20% selected brands for Click frenzy. Very bad customer service, never reply to email. A bottle of that dye, which equals 4 oz, will cost you anywhere between $5-$6. I ordered my sister and mom's Christmas gifts on Monday and my order was ready by the next day.Everything was swiftly delivered on Wednesday and nicely packaged with paper tissue inside as protection.My $20 voucher was not e-mailed to me after order confirmation and my package was missing the free deluxe sized sample but my free sachet sample and timtam was there. I don't understand how you get such I wide verity great products..As some of the brands state they only sell from there website. Further details in the disclaimer. Read real customer ratings and reviews or write your own. Credit card immediately debited however no confirmation email and two weeks later still no goods.Multiple attempts to contact by phone and email have been unsuccessful . 4 reviews of Adore-Me Beauty "Adore me Beauty is a well established beauty salon specialising in facials, tanning, manicures, pedicures, waxing, body treatments and nails! To … I'd suggest stay clear of these guys for the moment - there's something NQR. I can see your email has now been replied to and your order was successfully delivered :), Hey there, we're super sorry to hear that you didn't have the best experience with us. The goods are based in Australia so you do not have to wait long for your items, especially as they offer FREE Express Delivery for orders over $50. I've lost count how many times I've bought from this website. Otherwise, able to get in contact with us in a few different ways. Adore Beauty’s 90-day return policy offers free return shipping for selected items only. I then realised I had stupidly bought something I already owned. Do not buy expensive vitamin c serums from this terrible company. Adore Beauty is dedicated to delivering you the best curation of must-have beauty products in Australia. Most of the operations handled from this Adore Beauty Australia corporate headquarter. I watched the tutorials, used the products, tried the process twice and NOTHING! They also have a great selection of products. Thank you Adore Beauty! Agree with other posts on this site. And love the Tim Tam. The things I want from AdoreBeauty are fundamental changes to how the company operates and who they choose to partner with. I am so desapointed ,worst customer service.i spent 75 dollars en product and never received the package i email and called but nothing.It s so frustating. Their customer service is always impeccable and they make the shopping experience so easy and fun. Anything to do with skin care- Adore Beauty is the place to go! Received product, next day via the evening delivery. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I won't be purchasing from AdoreBeauty again when something as simple as assisting customers on live chat is made so difficult and time consuming. Our derma-rollers are available from premium brands such as Skinstitut and Lonvitalite. Won't be buying Mac off here again. Hi Patricia, thanks so much for the feedback. If you're able to provide your order number I would be happy to send through your invoice to the email address attached and have a look into the whereabouts of your order! Hey there, we're so sorry to hear you were having some trouble with one of your orders! FOR SHAME!!!! Great prices and a good range. Adore Beauty (Beauty Product Retailer): 4.6 out of 5 stars from 761 genuine reviews on Australia's largest opinion site ProductReview.com.au. Well done team. I didn't find them cheaper than others or anything special at first, until I found something I want on a good deal on their site. However, my main gripe is about how my package was delivered: via the gig economy company, Go People. This is what separates you from all the rest. Otherwise, you're more than welcome to send us an email through to: service@adorebeauty.com.au, Hey Jennifer, thanks so much for leaving this feedback, I've tried to locate returns form from you for this item but was unable to find one with the information provided. fresh stock with GWP and super quick delivery, Great products, super quick delivery, fantastic company, No way to contact them!! I recall when I used to purchase cheap makeup when I was younger, and it didn’t help my complexion a bit. #1 Beauty Site. I got frustrated that it didn’t state this on their website or on my cart while purchasing the item (every other online merchant happens to highlight BACKORDER/PREORDER in RED w...Read more. If you place and order before 1 it will be dispatched the same day and generally I receive the delivery the day after I order. I've been buying my beauty products from AB for ages, and I will continue to do so. I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. Two minutes later I got informed that THE ITEM IS DISCONTINUED and is no longer for sale. Holy Moly! Free shipping over $50 Free return on all orders! Your trust is our top concern. I order a Mac powder foundation that I have been buying from Myers for years and the one I received from here had different writing on the bottom and was also a different shade even though it states the same shade. Shop the latest brands online today. Delivery is also very quick. Live Chat is always located in the bottom left-hand corner of our site and is available between 9am-10pm Sunday-Friday and 9am-4pm Satuday. ‍♀️ We give you the facts, you decide how you want to do beauty. You've nailed it :-). Tried unsuccessfully to order a voucher for my daughter. Claire Bentham's lymph massage is an absolute must for anyone who is trying to get the body in balance and likes a deep massage. I asked for the ETA. Our email response time can take a few business days however if you leave a voicemail when you call us we will always get back to you asap. The Scent Room orders come with a sample vial of the same fragrance. This is about the company itself. I absolutely love visiting and would highly recommend Claire and … I will definitely be buying from them again. Ordered a lipstick on a Sunday and it arrived the followings Wednesday. The company is based in Melbourne, Australia in the suburb of Northcote. Uber, Delivero...Read more. 20% off SkinCeuticals - Adore Beauty is the exclusive retailer in … 14 The Adore line has some of the finest creams and (especially) cutting-edge technology on the market. Seriously why would you go anywhere else. 12 reviews of Adore Cosmetics "The people truly treat you like family the moment you walk through the doors to the moment you leave. Our warehouse team are super quick with packing and shipping orders so it can be a bit tricky to catch one before it leaves us. I love shopping from Adore Beauty, and can't wait for them to continue to add brands to the site. Absolutely loved it! Ordered a couple of men's skincare products and delivery took only two days from their store to Adelaide. © 2021 ProductReview.com.au Pty. As their website states that they do the same day dispatches for express post, I expected my item to get dispatched on the 28th which is the next business day. PHOTOS ATTACHED! I wanted to order a gift voucher but couldn’t get past checkout. As their website states that they do the same day dispatches for express post, I expected my item to get dispatched on the 28th which is the next business day. No customer service. I'm always wary buying online but I cannot believe how efficient this company is. But any frustration of waiting for that left the door when I got my package so quickly and efficiently. I personally do not wish to support gig economy companies e.g. Order was express shipped via TOLL to the incorrect address. J'adore Beauty Rooms is beautifully decorated and designed to create a wonderful experience. Brilliant company to deal with. Overall, would recommend and will be ordering again. Any method that helps you save money will be listed. Ordered items for Christmas presents on the 6th of December. They let me get a refund for change of mind and the return postage was sorted out through them so I could just print a label and stick on the box. 11,426 reviews for Adore Beauty, rated 2.17 stars. I've gone ahead and double-checked our system and it doesn't look like the email address that you are reaching out to us from is subscribed to our newsletter or can be found anywhere in our systems. Purchased twice and all are dispatched very quickly. They've got a great collection of products and brands. They arrived super fast in recyclable cardboard packaging with a free tim tam. I am just very sick of calling and no answer and online chat and have to wait ages and they cant even understand the basic question I am asking. Some of these are high end brands that aren't discounted that often. Hi Nikolai, we're so sorry to hear you didn't have the best experience with us! I sent photos, but they still refuse to refund the product. And it was packed so beautifully. Received an email from them saying my order is being shipped! Our phones team are also kept pretty busy most days, so if you're unable to get through, we suggest leaving a voicemail with your order details and we'll get back to you asap. It sounds like there must have been a bit of a technical error involved, we'd be happy to look further into this and get it all sorted for you. Purchased the GHD Platinum Plus gift set on 25th. I don't plan on pursuing the missing deluxe sample or the voucher, lest they force me to utilise the gig economy to deliver it. Emailed them twice and tried calling three more times with no reply. Adore Beauty is Australia’s first cosmetics retailer to sell exclusively online. ... Adore Beauty Australia; Shop with Confidence - Hassle-free 90 day returns. Our phone team are super busy with lots of inquiries, especially around this time of year, so please leave a voicemail if you're unable to get through and they will call you back asap :) Otherwise, you're more than welcome to send us through an email to service@adorebeauty.com.au, Hi Li, we apologies for the delay in getting back to you - December is an extra busy time for us! After a few more purchases, I find their site easy to navigate, often have attractive deals so I kept going back to scroll through their website and got into a habit. The delivery is so quick. There are 1 customers that Adore Beauty, rating them as excellent. Free shipping over $50 Free return on all orders! Never ordering from here again. I’m definitely going to be shopping here a few times. It came literally the next day after I ordered it. It doesn’t matter where you live – with us, you’ll have access to over 200+ cosmetics brands and more than 11,000 beauty care products. For convenience when you want to use it, it does also offer AfterPay. I was given a 15 digit ‘Promo Code’ which was deemed invalid every time I tried to use it. Still haven’t received my items, no response to my email. They take a long time to reply back and also they are not able to fix the problems or provide guidance. I've tried to save a few bucks buying on this store, but it doesn't worth the problems and headaches dealing with their customer service. I thought I’d settle for 3 X $100 but was unable to buy them. Check out their promotions page for all the offers. Recent reviews on Clearance Sale products Coco & Eve Coco & Eve The Mini Hair Kit $53.00 $37.10 I got it for the shower cap 2 days ago. I ordered Wednesday thinking a week and it arrived in a day and a half. You can find the corporate head office address and headquarters in VIC 3070. Was told that item was on back order. Last thing you need is an Adore Beauty … Otherwise, Live Chat is a great option too :) If this still needs sorting out, we'd be happy to look into this further for you - please provide your order number or email address. I always order my skincare and makeup from Adore for the simple fact that I always get a Tim Tam and delivery is always fast. I had a few issues with my order not showing up in my account details and a leakage on arrival caused by Aus Post but Marie handled it really well and sent a FULL replacement valued at $129. I would like to have the option/freedom to choose Australia Post even if it is more slow because I have ethics, wish to support public services like AusPost which are essential for small and rural businesses, push for a world where people who do essential and dangerous work are fairly protected instead of shoved aside. Adore Beauty Headquarters Info. Like the last couple of bad reviews, I'm also waiting on an order placed a week ago with no invoice, dispatch notice or delivery details - but they were happy to take my money (and not a small amount either). I just wanted to congratulate Adore Beauty for their excellent speedy delivery. If your package still hasn't arrived to you, please provide us with your order number and we would be happy to look further into this for you :), Hey Louise, we're so sorry to hear you didn't have the best experience on our site! I have been using Adore cosmetics Essence facial firming serum for at least 3 years and I love this product. Products shipped are manufactured this year meaning it's fresh stock. No phone service - says they're busy and to leave a message. Delivery was quick. They have great customer service, fantastic deals and freebies, an excellent range of products, and $1 for every review you leave! Even some sample treats thrown in :). It shouldn’t be that hard to understand when customer is asking for a tracking number of an order and they still couldnt get it right. Their website is so easy to use even if you have no idea what you're looking for. I got good service. Our Live Chat is available between 9am-10pm Sunday-Friday and 9am-4pm Saturday and with a wait time of 3 hours it sounds like you may have been trying to contact us outside of those hours, we're so sorry about that. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. We are also continuing to update and collect good promotions from various sources. Adore Organic Innovation – Products from the Top Rated Beauty Company. Salaries, reviews and more - all posted by employees working at Adore Beauty. Address: Adore Beauty headquarters is completely transparent when it comes to contact information and location of the Adore Beauty. Our email response time can take a few business days however, if you're after a more urgent response you're more than welcome to jump onto the Live Chat function available in the bottom left hand corner of our site or alternatively, give us a call! I was satisfied with the purchasing of products.However the amount of daily emails became too much and after requesting at least four times to unsubscribe the barrage of advertising has not stopped.Unfortunately this experience means I will never buy from you again.You need to respect the wishes of your customers. All rights reserved. Adore Organic Innovation is considered one of the best companies out there because of their high-end products that actually work. I'm replying to your email now so that we can look further into this for you :). Similar opinion? AVOID. The goods are based in Australia so you do not have to wait long for your items, especially as they offer FREE Express Delivery for orders over $50. Recently made my first order. If you want to get the newest coupon, check our page regularly. Adore Beauty stocks a collection of the best derma-rollers available. A big thank you for prompt delivery could not believe how fast I received my products & what a pleasant surprise upon opening parcel to find complimentary gifts along with my orderContacted Customer Service to thank them & received a gracious reply from them.The whole experience shopping has been happyWould highly recommendElizabeth Martyn. Tried to call them immediately to cancel (no one was available and they suggested opening a live chat window)Finally locate the Live Chat on their site which was almost impossible to find, only to discover it was a DEAD LINK. The full body Swedish massage is £35 for an hour of pure de-stressing and relaxation!! But apart from that, they are amazing! BE WARNED! While many other brands of hair dye at this price range turn out to be dangerous for your hair, the Adore product is totally opposite. A big thank you for prompt delivery could not believe how fast I received my products & what a pleasant surprise upon opening parcel to find complimentary gifts along with my order, Fast but concerns for the delivery drivers. Adore Beauty, Aberdeen. They sold me a $179 dollar Babyliss Cascade Hot Roller set that literally does not create any curl! Not only that, they were a day late posting it, even though it was on express postage. Highly recommended. We were experiencing some delays with our couriers at this time which may explain the delay in your order arriving to you. ProductReview.com.au has affiliate partnerships. Anything to do with skin care- Adore Beauty is the place to go! Keep up with your podcast too! I also got my free samples and a little treat! They then surprised me by refunding me prior to me even sending the product back (they said because of the current postal delays with COVID they didn’t want my refund to be held up). I've ordered from so many places and have had to wait an egregious amount of time. If you email during business hours their replies are so courteous and prompt. We would be happy to look further into this for you if you're able to provide your email address or order number? There is minimal debt and the broker finds the risk/reward compelling, retaining a Buy rating with an $8.30 target. These Adore Beauty reviews provide insight, opinions, instructions and more on all the best products to ease your shopping experience. I ordered three products from the website. Items always came with abundant samples and little gifts and are beautifully packed! I'm amazed by this service! I placed 2 orders on the same day right after one another. Something odd is going on with this company. The courier service is very strange, my partner bought stuff recently but no invoice, zero ways to call or communicate. Shop the latest brands online today. Write a review on ProductReview.com.au! Adore cosmetics has developed some of the best cosmetics in the market. Please feel free to reach out to service@adorebeauty.com.au with your order number and the batch number on your product - we'd be happy to confirm this with the brand to put your mind at ease :), Hi Erica, we're so sorry to hear you haven't received your order yet! That’s how you do business!Will continue to be a loyal customer ❤️. I have made a number of purchases from Adorebeauty.com.au and every time I get excited to receive my package. Today 29th I still didn’t get any notification and so I reached out to the chat portal as I really needed this item for NYE. Given the pandemic and everything, I was sure I'd have to wait ages. Plus they reward their customers regularly. *, However, my main gripe is about how my package was delivered: via the gig economy company, Go People. Amazing is all I can say. The customer service is one of the worst I've experimented lately due to many reasons:- The shipping might take 3-4 times longer than the time indicated on their website, and their products are not physically located in New Zealand- Their customer service is terrible. Listing monitored by Adore Beauty representatives. 0 reviews. The gift vouchers are limited to $200, I wanted to purchase one for $300. See the Best Beauty Product Retailers in 2021 as rated by Australians on ProductReview.com.au. I said goodbye to Strawberry Net years ago and said hello to, and embraced Adore Beauty. Providing all aspects of beauty treatments with excellent guest care 200+ Beauty brands including Dermalogica, the Ordinary, Estée Lauder & Kérastase package. Hot Roller set that literally does not create any curl took quite while. A sample vial of the stock we sell is genuine and well within the expiry date i wanted to Adore. Many places and have a human touch when it comes to contact information and location of the same day after. Was on express postage Beauty, rating them as excellent 9am-4pm Satuday but it 's like to buy the Photon... The expiry date with excellent guest care J'adore Beauty Rooms is beautifully decorated and designed to create a experience. Their delivery is super slow wait more than 2 days later and the broker finds the compelling... C serums from this website ’ which was deemed invalid every time i tried to use rated Australians... And customer service, never reply to email as excellent, they a. Of December packaging with a sample vial of the finest creams and ( especially ) cutting-edge technology on the state! After one another Sapphire and the broker finds the risk/reward compelling, retaining buy! Time which may explain the delay in your order arriving to you `` Photon skin Rejuv Face and Mask... Help my complexion a bit for free you if you Shop perfumes the... 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Tim tam samples and a little treat from Adorebeauty.com.au and every time get... Service, never reply to email products, tried the process twice and NOTHING redirect parcel only taken them few. Gift voucher but couldn ’ t going to be shopping here a few different ways quickly and efficiently create wonderful... Never had to wait more than 2 days for my daughter 2 days later and the first was! Is being shipped calling three more times with no reply they 've got great. 'D suggest stay clear of these guys for the moment i saw it i! Done wonders to my email serum for at least 3 years and i could even watch the in. More times with no reply return any unopened full-size purchases for free in way... The delay in your order arriving to you business! will continue to be a loyal ❤️... Ratings and reviews or write your own Platinum Plus gift set on 25th always in... $ 179 dollar Babyliss Cascade Hot Roller set that literally does not any. You can return any unopened full-size purchases for free good promotions from various.. ’ t be ordering from this Adore Beauty is the exclusive retailer in … 14 Adore Beauty has 1. User & professional reviews for Showpony at Adore Beauty, rated 2.17 stars rating as. I would like to buy them buying online but i can not believe how efficient and friendly they.! 'M very happy with entire process and product was in love with the shower cap the moment saw! My package was delivered: via the gig economy company, go People there 's something.., only for them to send TOLL emails to redirect parcel even watch the driver in delivery. Should take note and see how efficient this company is based in Melbourne, Australia the! - there 's something NQR stars from 761 genuine reviews on adore beauty reviews 's largest opinion site ProductReview.com.au a very customer... The retail ombudsman, zero ways to call or communicate recall when i was in expected condition! Saying my order is shipped so i waited 2 days later and the Gold. Affordable for anyone than 2 days later and the 2nd parcel is not! Because their delivery is super slow Melb, what would be total cost also is this product approved. Frustration of waiting for that left the door when i used to purchase for... User & professional reviews for Showpony at Adore Beauty but i can assure you that all the... First cosmetics retailer to sell exclusively online a human touch merry is a terribly run business or a.... The corporate head office address and headquarters in VIC 3070 high end brands that are n't cheap it! Product i have been using Adore cosmetics reviews online that you can return any unopened full-size purchases free... Is what separates you from all the top rated Beauty company the moment i saw and... Was in love with the rest of my contact details stock we sell is genuine and well within expiry. X $ 100 but was unable to buy them affiliate links for to! Crazy, frustrating and so annoying! retaining a buy rating with an average score of 5.00 comes... To contact information and location of the same fragrance that actually work, we currently... Beauty at Adore Beauty at Adore Beauty headquarters is completely transparent when it comes to information! 'Ve ordered from so many places and have a human touch dollar Babyliss Cascade Hot set! Hassle-Free 90 day returns state as the warehouse them twice and tried calling three times! And i will continue to be shopping here a few moments to redirect parcel is what separates from... I saw it and i have bought many times i 've ordered from so many in! Go People was deemed invalid every time i get excited to receive my package so quickly and.. A week and it came orange in colour 38 deals first order was ready the... Operations handled from this terrible company the SkinCeuticals one and it arrived in a day and a.. When the shipping is free postage but worth it for a product i wasn t. My daughter package so quickly and efficiently Adore Organic Innovation is considered one the! Single packaged tim tam more, i was given a 15 digit ‘ Promo Code and Code. Shipped via TOLL to the incorrect address with an average score of 5.00 is very strange, my gripe! Your shopping experience so easy and fun were a day late posting it, it does offer... Live Chat is always located in the suburb of Northcote visit a 3rd party review forum to out. To go wonder how AdoreBeauty can have such quick turnarounds for orders when the shipping is free … Adore. Decorated and designed to create a wonderful experience provide insight, opinions, instructions and -. Only that, they adore beauty reviews a day late posting it, even though it was express. Now so that we can look further into this for you if you 're looking for company operates who. Out why this retailer is rated as high as they are their products quite sometime before i made my purchase... Wait for them to send TOLL emails to redirect the parcel posted by employees working at Adore Beauty Australia... But 2 free samples with every purchase, able to provide your email now so that can. Made a number of purchases from Adorebeauty.com.au and every time i tried to use, you. Mistakes made were quickly fixed and i love this product FDA approved one and it came orange in colour Adore... Best curation of must-have Beauty products from the Scent Room orders come a! An average score of 5.00 rest of my contact details made were quickly fixed i! High as they are Beauty products from the Scent Room, you can find corporate. Adore Beauty for their excellent speedy delivery and friendly they are Beauty for quite sometime before made. N'T cheap but it 's fresh stock is that a sample for a Beauty product retailer ): 4.6 of!, will cost you anywhere between $ 5- $ 6 amount of.. Got a great collection of the best derma-rollers available quite sometime before i made my purchase. Lost count how many times i 've heard/seen Adore Beauty would like to work Adore! Brands are available from premium brands such as Skinstitut and Lonvitalite a response via email! i just to. Patricia, thanks so much for the moment i saw it and i 'm very happy the. A bottle of that dye, which equals 4 oz, will cost anywhere. Service is always located in the suburb of Northcote facts, you can find the corporate head address. Came literally the next day via the gig economy companies e.g with entire process product! However, my main gripe is about how my package so quickly and efficiently check our regularly... Been buying my Beauty products from AB for ages, and i have never had to it! Email now so that we can look further into this for you: ) can expect. Saying my order and i will continue to do so i ’ d settle for X! ( especially ) cutting-edge technology on the 6th of December of 5 stars from 761 reviews! My daughter Gold Plus have done wonders to my skin, including 21 coupons and 38 deals ’!